Frequently asked questions
Answers to your questions
65 questions, product by product. If you'd like to ask something that isn't here, message us on WhatsApp.
Prebiotic care
What exactly does prebiotic skincare do?
Your skin's outermost layer is a barrier that keeps moisture in. Prebiotic formulas support this barrier and help it repair. What you'll feel: less tightness, less dryness.
I have sensitive skin. Can I use them?
Our formulas are made to be gentle. Still, when you start any new product, we recommend trying it first on a small area behind your ear or on the inside of your wrist.
When will I see results?
You'll feel the moisture and softness from the first few uses. Visible changes such as fine lines and firmness take regular use, so give it a few weeks.
Which skin types are the products for?
The range has options for dry, oily, combination and sensitive skin. The skin cream comes in three separate formulas: all skin types, dry skin and oily skin. Our skin quiz can help you find the one that suits you best.
In what order should I use the products in my routine?
First wash with the Face Cleansing Gel, apply the Clay Mask once or twice a week, then follow with the cream that suits your skin. For the body, round out your care with the Shower Gel and the hand soap.
Which product should I start my routine with?
The most basic steps are gentle cleansing and moisture: Prebiotic Face Cleansing Gel + Prebiotic Skin Cream. Add the Prebiotic Volcanic Clay Mask once or twice a week to round off your routine.
Can I use the products together?
Yes, the range is designed to be used together. The order: cleansing gel → (1-2 times a week) clay mask → skin cream.
Can I wear the cream under makeup?
Yes. After applying the cream, give it a few minutes to absorb, then go on with sunscreen and makeup.
Which cream for which skin type?
The skin cream comes in three formulas: All skin types (normal and combination skin), Dry skin (intense moisture and repair) and Oily skin (light, never heavy). The skin quiz on the site will guide you.
Are the products fragranced?
The ingredient list is on the packaging and on the product page. If you're sensitive to fragrance, we recommend checking the ingredient list before you buy.
What does “prebiotic” mean, and how is it different from probiotic?
“Probiotic” is used for products that contain live microorganisms. Prebiotic formulas contain nothing alive; instead they contain ingredients that support the skin's natural makeup. That's why they stay stable for their whole shelf life, making them a more practical approach in skincare.
Can I use it on sensitive skin?
Our formulas are designed to be gentle. Still, as with any skin, we recommend testing on a small area behind your ear or on your inner wrist before first use.
Can I use it while pregnant or breastfeeding?
As with any cosmetic product during these periods, we recommend checking with your doctor. You can show them the ingredient list on the product label.
What's the shelf life, and how long can I use it after opening?
The expiry date and the period-after-opening (the number of months in the open-jar symbol) are printed on the packaging. Store in a cool place away from sunlight.
When will my order arrive?
Purchases are made through ecoprobiotic.com.tr; current delivery times and offers are shown on the order page.
Should I use the cream in the morning or at night?
Both. Spread a pea-sized amount over your face and neck on clean, dry skin. In the morning, use it before sunscreen.
What's the difference between the three formulas?
The All skin types formula is a daily cream for normal and combination skin. The Dry skin formula is for skin that needs intense moisture and repair, while the Oily skin formula is light and pore-friendly. Each one has its own purchase page.
I have combination skin. Which one should I choose?
For combination skin, the All skin types formula is usually the best choice. If your T-zone gets very shiny, you can also try the Oily skin formula.
Can I apply it around my eyes?
The skin around the eyes is thinner and more delicate. We don't recommend applying the cream directly to the eyelids; keep it away from the eye area.
Will it make oily skin shiny?
The Oily skin formula has a light texture that never feels heavy. Start with a small amount and adjust to how your skin responds.
How many ml are in the jar, and how long does it last?
The jar is 50 ml. Used morning and night in pea-sized amounts, it lasts several weeks on average; it depends on how much you use.
Will it get rid of wrinkles completely?
No cream gets rid of wrinkles completely. With regular use it holds in moisture, makes skin look plumper and softens the look of fine lines.
Can it replace sunscreen?
No. The skin cream is not sun protection; during the day, always apply sunscreen over your cream.
How often should I apply the mask?
1-2 times a week is enough. Apply a thin layer to clean skin, leave it on for 10-15 minutes and rinse with lukewarm water.
Should I wait until it dries completely?
No, it doesn't need to dry completely. Letting it over-dry can make your skin feel tight; 10-15 minutes is ideal.
Can I use it on dry skin?
Yes, but less often (once a week) and for a shorter time; follow with the skin cream to moisturize.
Does it help with blackheads?
Volcanic clay draws out excess oil and dirt from the pores; with regular use, pores look cleaner and tighter.
What should I apply after the mask?
After rinsing and patting dry, moisturize with the Prebiotic Skin Cream.
How many ml are in the tube?
100 ml. Applied in a thin layer, it lasts a long time.
Does it remove makeup?
It removes light everyday makeup. For heavy or waterproof makeup, we recommend using a makeup remover first.
Will it dry out my skin?
Its gentle prebiotic foam supports the skin barrier as it cleanses; it doesn't leave skin feeling tight after washing. Keep the water lukewarm, since hot water dries skin out too.
How many times a day should I use it?
Morning and night. Apply a small amount to damp skin, work into a lather and rinse well.
Does it clean oily skin well enough?
Yes; for oily skin, adding the Prebiotic Volcanic Clay Mask 1-2 times a week boosts that clean feeling.
How many ml is the bottle?
200 ml, with a pump.
What should I do if it gets in my eyes?
Rinse with plenty of water. If irritation continues, see a specialist.
Does it really help with sweat odor?
It's a formula that fights sweat odor. Sweat itself doesn't smell; odor appears after sweat sits on the skin for a few hours. Giving your underarms and neck a little extra attention in the shower makes a difference. You can keep using your deodorant.
What sizes does it come in?
It comes in 300 ml and 1 L.
Can I use it on my face too?
The shower gel is designed for the body. For your face, we recommend the Prebiotic Face Cleansing Gel.
Can I use it with a loofah?
Yes, you can lather it with a loofah or your hands.
Can I use it every day?
Yes, its gentle cleansers make it suitable for daily use.
Can I use it on color-treated hair?
It's a gentle formula. It can be used on color-treated hair too; if you use an extra color-protecting product, you can use it alongside.
Does it help with an itchy scalp?
It gently cleanses the scalp and supports its barrier, aiming for a soothing feel when your scalp itches or gets oily fast. If the itching is persistent, see a dermatologist.
How should I apply it?
Apply to wet hair, massage into the scalp to work up a lather, leave for 1-2 minutes and rinse well.
Can children use it?
It has a gentle formula, designed with families in mind. With young children, take care to avoid contact with the eyes.
Will frequent hand washing dry my hands?
Its non-drying formula is made to be used often throughout the day.
How do I use it?
Apply one pump to wet hands, lather for at least 20 seconds and rinse well.
Men's care
Does men's skin really need separate products?
The formulas share the same prebiotic base as the women's range. The difference is which product you use for which problem: for men, the big ones are sweat, oil, shaving and the scalp. We built this page around those problems.
How does it prevent sweat odor? Is it a fragrance?
It's not a fragrance. Odor forms when sweat meets the bacteria in your armpits. With its anti-odor formula, the shower gel cleans this area and supports the barrier; you can keep using your deodorant.
I have oily skin. Will a cream make it even oilier?
The cream has a light texture and is made to absorb without leaving any grease behind. Oily skin needs moisture too; skin that dries out gets tighter and more uncomfortable.
How often should I use them?
Shower gel and shampoo daily; face cream morning and night; clay mask once or twice a week. Nothing complicated.
Do men really need separate products?
The formulas are the same as on the women's side. The difference is in the concerns that stand out for men: sweat, oiliness, shaving and the scalp. We've recommended the products and the order to use them in with that in mind.
What's the simplest routine?
Daily: Shower Gel + Shampoo, plus Face Cream morning and night. 1-2 times a week: Volcanic Clay Mask. All in two minutes.
Can I apply cream right after shaving?
Yes, the Face Cream is designed to go on clean skin right after a shave.
Can I apply it to the skin under my beard?
Yes; work the cream into the skin under your beard with your fingertips, massaging as you go.
Which product should I use after sport?
After training, wash with the Shower Gel and give the sweatiest areas some extra attention.
Can it replace deodorant?
No, the shower gel isn't a deodorant. It's a formula that cleans the areas where sweat builds up and fights sweat odor. Keep using your deodorant as usual.
Can I use it twice a day after training?
Yes, it's suitable for daily and post-workout use.
Can I use it on my hair?
It's designed for the body; for hair, we recommend the Shampoo.
My roots get oily fast. Will it help?
It gently cleanses your scalp and supports its barrier; you can wash every day. The easiest fix for oily roots is regular, gentle washing.
Does it help with dandruff?
It gently cleanses the scalp. If dandruff is heavy and persistent, we recommend seeing a dermatologist.
I have oily skin. Will it make me shiny?
It's made with a light texture to moisturize without greasiness and leave a matte finish.
Does it help with razor burn?
Moisturizing right after shaving reduces irritation. The cream is made to calm stinging and tightness, and it won't dry your skin out the way an alcohol-based lotion does.
How many ml?
50 ml.
How often should I use it?
1-2 times a week, especially on the T-zone. Leave on for 10-15 minutes and rinse with lukewarm water.
Can I apply it with a beard?
We recommend applying it to the areas without beard (forehead, nose, upper cheeks); it can be hard to rinse out of a beard.
For the longer story, see the guide.